CAN I RETURN MY ITEM FOR A REFUND OR EXCHANGE?
If for any reason you are not happy with your purchase, we will happily accept a return for an exchange or full item refund.
HOW LONG AFTER PURCHASE CAN I MAKE A RETURN?
Returned items must be received within 30-days of receipt for both UK and International orders.
HOW DOES THE CORONAVIRUS AFFECT MY RETURN?
We understand you may be self-isolating or there may be a stay at home order in your area, and we know that returning your order will be the last thing on your mind during these unprecedented times, if you anticipate it taking longer than 30 days to return your item please contact our friendly team at email@example.com
HOW TO MAKE A RETURN:
Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached. We do not apply hygiene stickers to our products, to combat waste so please try on such products with underwear on first.
Please fill in and include the returns form (found along with your invoice) along with your returned item to enable us to identify you and process your return as quickly as possible.
If this is not present, a written note with all your details will be sufficient.
We always recommend returning your items via a recorded service as we, unfortunately, can't be held responsible for any items that do not reach us.
The return address is:
HOW LONG DOES A REFUND TAKE?
We aim to process all returns within 10-14 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. The refund will be processed back to your original method of payment. Please note we do not contact you when an item arrives back to us, but only once your refund / exchange has been issued 10-14 working days later.
CAN I GET MY SHIPPING FEES BACK?
We regret to inform you that any upgraded shipping fees over and above the cheapest common delivery method are non-refundable unless the error was made on our part. In the rare event that you do receive an imperfect item, please do contact us at your earliest convenience. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.
I RETURNED AN ITEM AND IT WAS INCORRECTLY REFUNDED OR REPLACED.
We're really sorry if we've made a mistake with your exchange/refund. Please send us a message so we can fix this for you right away.
I HAVE RECEIVED A FAULTY ITEM.
We are truly sorry if you have received a damaged item from us. Please send us an image so we can look into this & organise for another one to be sent to you!
I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER.
We're really sorry if we've made a mistake with your order. Please send us a message so we can fix this for you right away.
DO I HAVE TO PAY FOR RETURN POSTAGE?
We're unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we're also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
HAVE YOU RECEIVED MY RETURN?
Please allow up to 14 working days for your parcel to be returned to L.A. Rush. We will send you a confirmation email receipt once your return has been refunded. If you haven’t heard any communication from us after the 10 working day timescale, please contact our customer care team with your order number and details of the items returned.
If you've returned more than one order in the same parcel, please allow 72 hours for all your returns to be completed.